Shipping Policy

Orders are processed manually after payment has been confirmed. Delivery timing, collection options, and final arrangements will be confirmed directly with customers where needed.

Please make sure that your contact and delivery details are accurate when placing your order. Moss & Marmalade uses this information only to process your order, arrange delivery, and communicate with you about your purchase.

Damaged or incorrect orders must be reported within 48 hours of delivery by contacting mossmarmalade@gmail.com with your order details and photos where possible.

Once an order has been dispatched or handed over for delivery, delays caused by courier services or third-party delivery providers may be outside of our control. We will still do our best to assist with any delivery concerns.